TAVOLA CONECTIVIDADE LTDA (hereinafter referred to as “TAVOLA”) respects the privacy of its users and is committed to protecting their personal data. This Privacy Policy explains how we collect, use, store, and protect the personal information provided by our customers and website visitors.

1. INFORMATION COLLECTED

We collect different types of information to provide and improve our services:

1.1. Information provided by the user:

• Full name
• Email address
• Phone number
• Physical address
• CPF or CNPJ (Brazilian tax IDs)
• Payment data

1.2. Information collected automatically:

• IP address
• Browser type
• Pages visited
• Time spent on the website
• Cookie data

1.3. Cookies and similar technologies:

We use cookies to:

• Improve user experience
• Analyze website traffic
• Personalize displayed content

The user can disable cookies directly in the browser, but this may affect some site functionalities.

2. USE OF INFORMATION

The collected information is used to:

• Provide, operate, and maintain our services
• Process payments and issue invoices
• Contact the customer for support or service updates
• Send promotional communications (with prior consent)
• Ensure security and prevent fraud
• Improve user experience in our services

3. INFORMATION SHARING

TAVOLA does not sell, rent, or share personal data with third parties, except:

• When necessary to comply with legal or regulatory obligations
• With essential third-party service providers for operations (e.g., payment gateways)
• With the user's explicit consent

All third-party service providers are required to protect your data in accordance with this policy.

4. DATA STORAGE AND SECURITY

• Information is stored on secure servers and protected against unauthorized access.
• We use encryption to protect sensitive data.
• We implement appropriate physical, technical, and administrative security measures.
• Access to personal information is restricted only to authorized personnel.

However, no security system is 100% foolproof. TAVOLA cannot guarantee absolute protection against cyberattacks or unforeseen failures.

5. DATA SUBJECT RIGHTS

Users have the following guaranteed rights:

• Access: To know what data is being processed.
• Correction: To request the update of incorrect or incomplete information.
• Deletion: To request the deletion of personal data (unless retention is legally required).
• Withdrawal of consent: To withdraw consent for the use of personal data.

Requests related to the above rights can be sent to: contato@tavola.com.br

6. DATA RETENTION PERIOD

Personal data will be stored for as long as necessary to:

• Fulfill legal and regulatory obligations
• Provide appropriate user support
• Achieve the purposes described in this policy

7. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites. TAVOLA is not responsible for the privacy practices of these sites. We recommend that you read the privacy policies of each accessed site.

8. CHANGES TO THIS PRIVACY POLICY

TAVOLA may update this Privacy Policy periodically. Any significant changes will be communicated through notice on our website or by email.

The date of the last update will always be shown at the top of this page.

9. CONSENT

By using our services or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree with any clause, we recommend that you stop using the services immediately.

10. CONTACT

For questions, requests, or complaints about this Privacy Policy, please contact:

TAVOLA CONECTIVIDADE LTDA
Address: Av. Ipanema, 165 – Cj 301 A – Empresarial 18 do Forte – Barueri – SP – 06472-002
Email: contato@tavola.com.br

This Privacy Policy complies with the Brazilian General Data Protection Law (LGPD – Law No. 13.709/2018).