1. ACCEPTANCE OF GENERAL TERMS

These general terms (“General Terms”) govern the service agreement for Shared Cloud Hosting established between TAVOLA CONECTIVIDADE LTDA, a company headquartered at Av. Ipanema, 165 – Cj 301 A – Empresarial 18 do Forte – Barueri – SP – 06472-002, registered under CNPJ No. 01.525.608/0001-00 (hereinafter referred to as “TAVOLA”), and the INDIVIDUAL or LEGAL ENTITY identified in TAVOLA’s electronic database (“CLIENT”).

By contracting the Shared Cloud Hosting service, the CLIENT expressly accepts all clauses of these General Terms without exceptions or reservations.

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2. DEFINITIONS

• Backup: A security copy that may allow the recovery of information or programs in case of failure or data loss.
• Transfer: Amount of GB (gigabytes) of data transferred between the Internet and the Server hosting the CLIENT's content.
• Content: Data or information uploaded by the CLIENT to the Server, as well as services provided based on that data.
• Agreement: Set of clauses and provisions in these General Terms and the Service Proposal.
• Domain: Address made up of letters and numbers that identifies computers on the Internet.
• Server Space: Amount of disk space (in GB) on the Server.
• Shared Cloud Hosting: Hosting of content on TAVOLA's Server, shared with other customers.
• Internet: The global computer network.
• Server: Hardware and software used to store content and applications.
• Additional Services: Services not included in the monthly fee, contracted separately.
• Website and Applications: Set of pages and programs displayed on the Internet.
• Minimum Availability Period: Guarantee of service availability for 97% of the time during the contract period.
• Cloudlet: Unit of computing resources, consisting of 128MB of Memory and 200MHz of CPU.

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3. PURPOSE OF THE CONTRACT

TAVOLA provides the CLIENT with Shared Cloud Hosting services, allowing the hosting of content and applications on the company's shared servers, accessible via the Internet.

• The service is available in different plans, and the CLIENT is responsible for choosing the most appropriate one.
• Additional Services will be provided upon the CLIENT's express request on TAVOLA's website.

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4. CLIENT'S OBLIGATIONS

• Make advance payments as stipulated in the General Terms.
• Not use the services to distribute content that violates the law, morals, good customs, or third-party rights.
• Notify TAVOLA at least 20 days in advance of any changes in registration data.
• Maintain backup copies of data and applications outside TAVOLA’s infrastructure.
• Contract the backup service separately if needed.

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5. TAVOLA'S OBLIGATIONS

• Ensure server connectivity to the Internet.
• Provide service availability 24 hours a day, except during maintenance or unforeseen events.
• Activate contracted services within 10 days after the first payment, provided no technical obstacles exist.
• Perform daily backups if the service was contracted separately.
• Use best efforts to protect servers from unauthorized access.

TAVOLA IS NOT RESPONSIBLE FOR DAMAGES ARISING FROM SECURITY BREACHES, HACKER ATTACKS, OR SYSTEM FAILURES.

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6. COSTS, TERM, AND ADJUSTMENTS

• The CLIENT shall pay an activation fee and monthly fees according to the chosen plan.
• Additional consumption of Transfer or Server Space will be charged separately.
• Payments must be made by the 5th day of the month following the use of services.
• Late payments will result in 1% monthly interest, a 2% penalty, and monetary correction based on the IGP-M index.
• Non-payment entitles TAVOLA to immediately suspend services.

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7. CONTENT RESPONSIBILITY

• The CLIENT is fully responsible for the hosted content.
• TAVOLA may immediately suspend services if any violation of the General Terms is detected.

TAVOLA DOES NOT MONITOR OR CONTROL THE CONTENT HOSTED BY THE CLIENT.

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8. ANTI-SPAM POLICY

The CLIENT shall not:

• Send unsolicited messages.
• Use unauthorized mailing lists.
• Send chain emails.

Violation of this clause may result in the immediate suspension of services.

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9. TERM AND TERMINATION

• The agreement will remain in effect for 12 months, automatically renewable.
• It may be terminated in the event of clause violations, bankruptcy, or by 30 days’ prior notice.
• Upon termination, any outstanding amounts must be settled.

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10. LIMITATION OF LIABILITY

• TAVOLA's liability is limited to direct damages only.
• The maximum indemnity shall be equivalent to 1 current monthly fee.
• TAVOLA is not responsible for failures caused by the CLIENT’s misuse of the services.

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11. GENERAL PROVISIONS

• Entire Agreement: These terms replace any previous agreements.
• Waiver: Any waiver must be in writing.
• Force Majeure: No party shall be liable for failures due to force majeure.
• Notices: Must be made in writing via telegram, registered letter, email, or fax.
• Taxes: Shall be the responsibility of the taxpayer, according to applicable laws.
• Governing Law: This contract shall be governed by Brazilian law.
• Jurisdiction: The Central Court of São Paulo – SP is elected for any disputes.

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If you have additional questions, please contact our team.